C

Contact

Contact us at Berkilau Crystals

H

Have a Question?
Contact us!

If you are looking for a particular piece and you cannot see it here, please reach out to us and we may already have it or we can source it for you.

We have an extensive network of ethical suppliers worldwide and if you can’t see it here we are sure to be able to assist you.

P

Frequently Asked Questions

We endeavour to update our frequently asked questions here with any relevant information to assist you in your purchase.

Please refer to our shipping page here and returns pages.

If your order has not arrived within the advised time frame given by Australia Post please contact us via email at [email protected]

All purchases are final there is no refund for change of mind, please read our Refunds and Returns Policy here.

If your order arrived damaged please take photos of the packaging and the product to show the damage clearly and immediately email us at [email protected] with the images and your order number within 24 hours.

In the unlikely event that you receive the wrong item please email us immediately at [email protected]

We accept PayPay which also offers but now pay later, Visa Card and Mastercard.

We offer a flat rate of $12 on purchases under $150 however if you spend over $150 the postage is free.

Our packaging is eco-friendly. We use compostable satchels, degradable peanuts, recycled acid-free tissue paper, eco-friendly bubble wrap and eco-friendly packing tape.

No, we are an online store only.

We are based in Melbourne Victoria Australia.

If you are outside of Australia and looking to purchase a product please contact us at [email protected] and we will assist you.

F

Follow Us